Organising your studies Organising your studies

The data controller ('responsible entity') pursuant to the General Data Protection Regulation and other national data protection laws of the EU Member States as well as other data protection provisions is the :

Hamburg University of Applied Sciences (HAW Hamburg)
Berliner Tor 5
20099 Hamburg

T: +49 40 42875-0
F: +49 40 42731 4426

datenschutz (at) haw-hamburg (dot) de

HAW Hamburg is a public corporation. It is legally represented by Prof. Dr. Ute Lohrentz, President of HAW Hamburg, Berliner Tor 5, 20099 Hamburg.

Externe Datenschutzbeauftragte der HAW Hamburg
datenschutz nord GmbH
Konsul-Smidt-Straße 88
28217 Bremen

office (at) datenschutz-nord (dot) de
 

In order to use the Deutschlandticket, S-Bahn Hamburg GmbH requires proof that the respective students are authorised to purchase the Deutschlandticket. This verification of your personal data is carried out at HAW Hamburg by transmitting a CSV file to an SFTP server provided by S-Bahn Hamburg GmbH or its service provider Digital H.

3.1 Categories of Data
The following data is transmitted to S-Bahn Hamburg GmbH using a CSV file:

• Internal ID
• Matrikulation number
• Surname, first name
• Date of birth
• Current Semester From / To
• Next Semester From / TO

3.2 Legal basis

The processing of personal data is based on the fulfilment of a contract, Art. 6 Abs. 1 lit. b DSGVO.

3.3 Storage period
The data will be transmitted to S-Bahn Hamburg GmbH or its service provider Digital H. Further information on deletion by the contractual partner and the processor can be found in the respective data protection information.

3.4 Forwarding of data

HAW Hamburg acts as a data intermediary for the student body, represented by the AStA, to S-Bahn Hamburg GmbH and provides a CSV file for this purpose.

You have the right to information about the personal data stored about you and the right to rectification, erasure or restriction of processing of the data collected by us.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR.

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringes the GDPR.

The most important questions and answers as well as further information can be found here hvv Studierende (German only).

If you have any further questions, please contact SBHH.Kundensupport (at) deutschebahn (dot) com or call 040 3918 3900.

If you are enrolled and have paid the semester fee and are still unable to log in on the day after the official re-registration / enrolment, please send an email to myHAW (at) haw-hamburg (dot) de

Please contact the AStA in this regard. Further information can be found on the ASta website (German only).

You can be exempted from the semester ticket fee if one of the following reasons applies to you:

• Severe disability (only with certain characteristics – see below)
• leave of absence
• Staying abroad
• Enrolment and ticket purchase at another university (e.g. in the case of a double degree programme at two universities)

The list of reasons for exemption is exhaustive, i. e. if you do not have any of the reasons listed, there is no prospect of an application. In this case, please check whether you are eligible for reimbursement via the Semesterticket Hardship Fund. 

You can send an email to sts (at) haw-hamburg (dot) de.

The following documents are required for the application:

• Severe disability: Severely disabled person's pass with recognisable mark ‘G’, ‘aG’, ‘H’, ‘Bl’, ‘Gl’ ‘VB’ or ‘EB’
• Leave of absence: The application for leave of absence must be approved in order for the exemption to be granted - please therefore submit the application for leave of absence before applying for exemption.
• Stay abroad: Proof of a study-related stay abroad - e.g. letter of admission or proof of enrolment or corresponding certificate from the foreign university, proof of a study-related internship abroad or similar.
• Ticket purchase at another university: Proof of enrolment at another German university and confirmation from the university that a ticket will be accepted there.

Maximum duration of the exemption that can be applied for:

• Severe disability: for the duration of the validity of the severely disabled person's ID card
• Leave of absence: for the duration of the authorised leave of absence (in the case of a subsequent leave of absence, the application for reimbursement must be submitted again!)
• Stay abroad: for the duration of the stay according to the certificate (semester by semester)
• Ticket purchase at another university: 1 semester

Application deadlines:

• Up to four weeks after the start of lectures

Exceptions/extensions to the deadlines are not possible for contractual reasons.

If your application is approved, you will be exempt from paying the semester contribution for the ticket for the duration of the approval. If approval is granted before payment of the semester contribution for the semester(s) in question, the amount will be deducted from your claim and you will receive a new notification of contribution/ sample payment slip with the reduced amount. If approval is granted after the semester fee has been paid, the amount for the ticket will be refunded to the account specified in the application. 

Please note: Once your application for exemption from the semester ticket has been submitted and approved, the exemption granted can no longer be cancelled until the end of the current semester in which the exemption was applied for.

If you are unable to use the SemesterTicket, for example because you live in the immediate vicinity of the university or are studying abroad, you can apply for a refund of the semester contribution used for the SemesterTicket.

The Studierendenwerk Hamburg is responsible for processing the applications. Detailed information on the conditions and deadlines as well as the digital application form can be found on the Studierendenwerk Hamburg website on the subject of semester ticket refunds.

Upon exmatriculation, you can have the costs for your semester ticket reimbursed by S-Bahn Hamburg on a pro rata basis for the remaining period of use upon presentation of the certificate of exmatriculation (copy) and submission of the semester ticket (original). The reimbursement request - with a copy of the certificate of exmatriculation and bank details - must be sent by post to the following address:

S-Bahn Hamburg GmbH
Jan Rohland
Hammerbrookstraße 44
20097 Hamburg